Shipping policy

Delivery Terms and Conditions

  1. All rugs purchased from this website will be sent free of charge within the U.K. (mainland only), delivery charges will apply outside of the U.K. email us at enquiries@theorientalrugmerchant.co.uk for information.

  2. Delivery charges will also apply to underlay purchases unless purchasing at the same time as a Rug/Carpet.

  3. We aim to deliver within 7 working days, this may vary dependant on shipping location and customs clearance.

  4. For international enquiries, please email us at: enquiries@theorientalrugmerchant.co.uk.

  5. All prices shown include VAT at the current (UK) VAT rate (VAT No:143328724).

  6. You may return an item for any reason within 14 days of receiving the goods. (See Returns Policy below).

  7. Length measurements specified do not include fringes unless specified in description.


Updated October 2026